Thank you
Something was wrong at my local post office when I drove into the parking lot shortly after noon today, the last day of the year. A man leaving told me they were closed. I went inside to see for myself. The two mail slots were blocked shut and the door to the darkened inner lobby was locked. Would Felix and Eudora close early on one of the most important postmark deadlines of the year without leaving an explanation? I looked on the door of the inner lobby. No sign. What about the front door? I walked outside. Yes, a “Special Holiday Hours” sign was taped to the door. It blended in with the other signs and decals plastered all over the glass entrance; you really had to look for it. Also, whoever taped it to the inside of the glass door didn’t walk outside to see how it looked to someone trying to read it. Large white decal lettering about normal service hours obstructed the sign’s printed information. You could read the line that said “For alternate locations open later, visit” but not the next line with the detail you cared most about. You had to twist your head around to look sideways behind the white decal letters. The last line was one I’ve seen again and again during this year of paying attention to life as a postal customer: “Thank you for choosing the U.S. Postal Service.” For a while I stood in the lobby directing people to the sign that was hard to read. Then I gave up and went home.